Pacific Northwest Vacations Terms and Conditions of Sale

Fares and Rates

All prices expressed on the Website are in U.S. Dollars and are subject to change without notice. Rates are guaranteed once payment is received.

Reservations

Reservations should be made as early as possible to assure confirmation of selected travel components. Reservations for travel components (air, hotels, car rentals, tours, rail, etc.) are subject to availability. Should circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and/or inclusions or to substitute hotels of similar standard.

Deposits

For bookings made 61 or more days prior to departure, a deposit of $150 per person is due within 7 days to activate the booking and avoid auto cancellation. Additional deposits may be required for certain products, and will be indicated on the initial quote. Payment of the deposit constitutes acceptance of the itinerary and our terms and conditions and deposits are non-refundable once paid.

Final Payment

Full payment is due 60 days prior to departure, unless otherwise indicated. Pacific Northwest Vacations reserves the right to cancel a booking if full payment is not received on time. Bookings made less than 60 days prior to departure require full payment to activate the booking and pay constitutes acceptance of the itinerary and our terms and conditions. Reservations must be made at least 7 days prior to departure from the United States. A special handling fee of $25 will be assessed to bookings that require overnight express delivery. Overnight delivery requests will be accepted up until 5 p.m. Eastern Time, Monday through Friday. No Saturday or Sunday deliveries.

Holiday Season Conditions: Special payment guidelines may be required for travel during the holiday season. This may result in additional charges or more restrictive cancel penalties, and are subject to change without notice.

Hotels

Hotel rates found on this Website include (unless otherwise stated): accommodations with private bath or shower, Continental breakfast, hotel taxes, and general service charges. Local municipal city taxes may be additional in some cities / resorts and must be paid locally. Hotel rates do not include any expenses of a personal nature or any incidental charges. Room assignments are at the discretion of the hotel management and specific requests cannot be guaranteed. Pacific Northwest Vacations guarantees room types, which have appropriate bedding for the number of passengers requested per room. We do not guarantee a specific bed type.

Check-In

Check In cannot be guaranteed prior to 2 p.m. Departure is normally required by 11 a.m.

Car Rental

Drivers must be at least 25 years of age; a maximum age may apply, subject to car rental company rules. Basic car rental rates include unlimited mileage and VAT (value added tax). Rates do not include tolls, gasoline, third driver surcharge, or overtime charges for car rental. Specific car models cannot be guaranteed. Airport surcharges / one-way drop-off fees may apply when picking up a car in one location and dropping in another.

Transfers and Baggage

Porterage and baggage handling is not included with transfers unless specifically stated on the transfer voucher. Baggage allowance is limited, and varies by county and vehicle type. As a general rule, one medium-sized suitcase and one carry-on bag per person are allowed and the carry-on bag should fit on the passenger's lap. A larger vehicle must be booked in advance for large size bags and additional baggage. Failure to do this could result in additional charges to be paid locally, or cancellations of services altogether with no refund.

Air Conditioning

Pacific Northwest Vacations is not responsible for air conditioning standards or availability, as these factors can vary greatly between properties and countries.

Wheelchair Accessible Facilities 

Requests for accommodations to suit specific physical requirements, such as wheelchair accessible rooms, must be made at the time of booking and are subject to availability. Pacific Northwest Vacations cannot accept responsibility for the standards of the facilities requested, as they can vary between properties.

Trip Protection

Trip Protection, covering baggage, trip cancellation or interruption, and personal accidents covering your reservation, is strongly recommended. Limited travel protection insurance is available for purchase when you purchase your package. You must click "Yes" for "Travel Protection" when booking your vacation in order to purchase this coverage. Trip Protection coverage is not required by Pacific Northwest Vacations to purchase any products; however, Pacific Northwest Vacations strongly recommends such coverage and advise all passengers to purchase this protection coverage.

Passport / Visa

Passenger's full passport name is required to hold airline space. Failure to provide correct passport names can result in the loss of airline space and any penalties associated with incorrect names are not the responsibility of Pacific Northwest Vacations or the airlines.

Air

Fares and schedules are based on regular scheduled carrier service. All applicable airline rules apply and schedules are subject to change. Basic airfares do not include fuel surcharges, airport departure taxes, passenger facility charges (PFCs), customs or immigration fees, and excess baggage charges. For mileage accrual information, please contact the carrier directly for details.

Travel Documents

Travel documents will be sent approximately 2 weeks prior to departure, providing full payment has been received. Pacific Northwest Vacations is not responsible for lost or stolen documents; therefore, any re-issuance of documents may be assessed their full face value and may include increase in cost. A special handling fee of $25 will be assessed to bookings that require overnight express delivery. Overnight delivery requests will be accepted up until 5 p.m. Eastern Time, Monday through Friday. No Saturday or Sunday deliveries.

Air / Land Revisions, Cancellations 

Air inclusive web special packages are non-changeable and non-refundable once paid in full.

Rules and fees for canceling and revising airfares vary depending upon the type of airfare purchased. Please see applicable rules when booking airfare. Revisions to land arrangements once booking is completed and paid for are subject to availability, and a revision fee of $25.00 per person per change will apply. No revisions are permitted within two weeks of departure. A $100-per-person fee, plus all non-refundable arrangements, will be assessed for all cancellations made after payment and more than 45-days prior to departure. For cancellations made within 45 days of departure, the following cancellation fees apply:

Days from Departure from US /Cancellation Fee Per Person 

No refunds will be granted for lost/stolen documents. In addition, some "stand-alone" travel components that are cancelled and returned UNUSED within 6 months from the date of issue (rail tickets, rail passes, hotel vouchers, special cruises, etc.) have unique cancellation policies, which will be stated at time of booking and can range from 15% to 50% of the cost. Rail and air reservations are totally non-refundable.

State of California Seller of Travel

Pacific Northwest Vacations California Seller of Travel number: CST: 205 2601.

Refunds

NO REFUND CLAIM WILL BE CONSIDERED OR PURSUED AND NO ACTION WILL BE TAKEN BY Pacific Northwest Vacations UNLESS NOTICE OF CLAIM IS RECEIVED WITH SUPPORTING DOCUMENTATION WITHIN 30 DAYS OF COMPLETION OF TRAVEL. NO REFUNDS WILL BE GRANTED FOR UNUSED LAND ARRANGEMENTS ONCE THE TRIP HAS COMMENCED. ALL DOCUMENTS MUST BE RETURNED TO Pacific Northwest Vacations IN ORDER FOR A REFUND REQUEST TO BE CONSIDERED. IT IS STRONGLY RECOMMENDED THAT YOU USE CERTIFIED MAIL, SINCE MANY COMPONENTS MAY BE NON-REFUNDABLE IF LOST OR STOLEN. REFUND DECISIONS ARE DETERMINED BY Pacific Northwest Vacations PER THE SIGNED CONTRACT EXISTING BETWEEN PNW Vacations AND THE SUPPLIER(S). NO REFUND DETERMINATION CAN BE MADE BY ANYONE OTHER THAN Pacific Northwest Vacations.

Responsibility

Pacific Northwest Vacations and its directors, officers, employees, independent contractors, and agents act only as agents for the passenger in making arrangements for hotels, transportation, sightseeing, restaurants, or any other service described in this Website. The individual tour participant and/or purchaser, by acceptance of the tour documents, agrees that Pacific Northwest Vacations and its directors, officers, employees, independent contractors, agents, or suppliers shall not be liable for any injury, damage, loss, accident, delay or irregularity, liability, or expense to person or property due to any act or default of any hotel, carrier, restaurant, company, or person providing or rendering any of the services included in the tours. The tickets, coupons, tariffs, rules, or contracts currently in use by any carrier, hotel, restaurant, or any other contractor providing service shall constitute the sole contract between such contractor and the tour participant. Pacific Northwest Vacations and its directors, officers, employees, independent contractors, agents, and suppliers accept no responsibility for any damage, delay or irregularity, expense, or liability arising from sickness, pilferage, labor dispute, machinery breakdown, quarantine, government restraints, war, act of terrorism, weather conditions, defect in any vehicle of transportation, or for any misadventure or causality or any other cause beyond their control. Any and all losses and expenses will be borne by the tour participant, the tour rates being only for the time period and places specified. All accommodations, services, and facilities are subject to the laws of the countries to which these accommodations, services, and facilities are provided. Pacific Northwest Vacations reserves the right to cancel or change itineraries and substitute services without notice and to decline to accept or retain any tour participant at any time.

Copyright Dispute Resolution Mechanism 

Pursuant to the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2), copyright owners or their authorized agents may submit a complaint of alleged copyright infringement to Pacific Northwest Vacations if they have a good-faith belief that their protected works are being infringed. Pacific Northwest Vacations will respond to all such notifications that are sent to:

Legal Department
Pacific Northwest Vacations
1629 SW Salmon St.
Portland, OR 97205
(503) 295-1100 phone

To be effective, the notification must be a written communication that includes:

A physical or electronic signature of a person authorized to act on behalf of the owner of a right that is allegedly infringed;

Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single Website are covered by a single notification, a representative list of such works at that Website;

Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;

Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;

A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;

A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Upon receipt of such notification, Pacific Northwest Vacations shall promptly investigate the matter, and, if appropriate, remove or disable access to the allegedly infringing material. After Pacific Northwest Vacations removes or disables access to such material, Pacific Northwest Vacations will notify the party that posted the material of its action. Such party may then provide Pacific Northwest Vacations' designated agent proper "counter-notification" stating his, her or its authority to post the allegedly infringing material, which Pacific Northwest Vacations will forward to the alleged copyright owner. Pacific Northwest Vacations will inform the alleged copyright owner that Pacific Northwest Vacations will repost the removed material or cease disabling access to it in ten to fourteen business days unless the alleged copyright owner sends a second notification to Pacific Northwest Vacations' designated agent stating that it has filed suit against the alleged infringer.

An effective counter-notification must be sent to Pacific Northwest Vacations' designated agent, whose name and address are listed above. The notice must include the following information:

The counter-notifying party's physical or electronic signature;

Identification of the material that has been removed or disabled and the location where the material was before its removal or disablement;

A statement, under penalty of perjury, that the party has a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and

The counter-notifying party's name, address, phone number, and a statement that the party consents to the jurisdiction of the federal court in its district, or if the subscriber is foreign, it consents to any jurisdiction where EuroVacations.com is subject to jurisdiction, and that the subscriber will accept service of process from the person who provided Pacific Northwest Vacations with notification or an agent of such a person.

Terms of Use

PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. Your use of this website signifies your agreement to these Terms of Use. If you do not agree with them, please do not use this Website. Pacific Northwest Vacations reserves the right, at its discretion, to change, modify, update, add, or remove all or any portion of these Terms of Use at any time, without notice. Your continued use of this Website signifies that you agree to those changes.

Restrictions on Use of this Website

This Website is owned and operated by Pacific Northwest Vacations. Material on this Website is protected by copyrights owned by www.PNW-Vacations.com or other parties who have consented to their use by Pacific Northwest Vacations. The material on this Website may not be copied, reproduced, republished, uploaded, posted, or transmitted in any way, except that you may download one copy of the materials on any single computer for your personal, noncommercial use only. Use of these materials, including their modification, for any other purpose, may constitute a violation of patent, copyright, trademark, and/or other intellectual property laws.

Responsibility of the User

By using this Website, you agree to be financially responsible for all transactions made using your login information, and you represent that you are of legal age to make such legally binding obligations.

Disclaimer

Pacific Northwest Vacations and its providers and distributors provide this Website and materials on an "as is" basis, and specifically disclaim all warranties of title, merchantability, fitness for a particular purpose, and non-infringement. Pacific Northwest Vacations makes no representation or warranty that such information is complete or accurate or that the services provided by Pacific Northwest Vacations will be timely, secure, error-free, or uninterrupted. Pacific Northwest Vacations will not be liable for any damages or injury resulting from the user's reliance on any information provided in this Website.

Indemnity

By using this website, you agree to indemnify Pacific Northwest Vacations, and its officers, directors, employees, independent contractors, agents, and suppliers from and against any liability, damage, costs, or expenses, including reasonable attorneys' fees, that Pacific Northwest Vacations may incur as a result of your use of this Website or your breach of these Terms of Service.

Limitation of Liability

Pacific Northwest Vacations will not be liable for any damages to a your computer nor for viruses or other data corruption problems that may affect your computer equipment or other property on account of your access to or use of this Website or your downloading of any materials, data, text, images, video, or audio from this Website. In no event will Pacific Northwest Vacations be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind, whether based on contract, tort, strict liability, or otherwise, that result from the use of, or the inability to use the materials in this Website, even if Pacific Northwest Vacations has been advised of the possibility of such damages. In no event will Pacific Northwest Vacations, if found liable for damage or loss in any way related to the aforementioned uses of this website and/or its content, be liable for any amount that exceeds the amount, if any, which has been paid by you to access the website.

Privacy

By accepting these Terms of Service, you expressly consent to certain disclosures of your personally identifiable and other personal information, and to use of your information by us and third parties, as explained in our then-current Privacy Policy, which is incorporated herein by reference. Pacific Northwest Vacations' current Privacy Policy is available by clicking here.

Links

This Website contains links to other websites. Pacific Northwest Vacations is not responsible for the content of any other Website and makes no representation or warranty regarding any other Website, nor does its linkage constitute an endorsement by us. Please be aware that you access these Websites at your own risk.

Entire Agreement

These Terms of Use constitute the entire agreement between you, the user, and Pacific Northwest Vacations with respect to this Website, and supersede any and all prior agreements, in any form, between you and Pacific Northwest Vacations.

Assignment

You may not sell, transfer, assign, license, or convey in any way your rights or obligations under these Terms of Use.

Severability

If any section or provision of this these Terms of Use is found to be unlawful or unenforceable for any reason, the rest of the these Terms of Use will not be affected and will remain valid.

Applicable Law

These Terms of Use and their validity, construction, and performance will be governed in all respects by the laws of the state of Oregon, without giving effect to principles of conflicts of law. Any court of competent jurisdiction sitting within the state of Oregon will be the exclusive jurisdiction and venue for any dispute arising out of or relating to these Terms of Service.

Arbitration

Any controversy or claim arising out of or relating to these Terms of Service or the breach hereof, with the exception of injunctive relief sought by Pacific Northwest Vacations for any violation of Pacific Northwest Vacations' proprietary rights, shall be settled by arbitration in accordance with the then-current rules of the American Arbitration Association. Before entering into arbitration, the parties shall each appoint an arbitrator, and these two arbitrators shall select a third arbitrator to be a member of the panel. Should the two arbitrators not be able to agree on a choice of the third, then the American Arbitration Association shall make the appointment of a person who is neutral to the parties. None of the arbitrators shall be officers or employees of the parties to these Terms of Service. Such arbitrators shall be experts in the computer/information technology field. The cost of arbitration, including fees per arbitrator, shall be borne equally by the parties. The location of arbitration shall be Portland, Oregon, USA.

Additional Terms

You may be subject to additional terms and conditions based upon reservations and purchases of goods or services, and you agree to be bound by such other terms and conditions.

Copyright and Trademark Notices

All content on this Website is: © Pacific Northwest Vacations 2012. All rights reserved. If you are a copyright owner who believes that certain content available on Pacific Northwest Vacations infringes your copyright, please see our Copyright Dispute Resolution Mechanism by clicking here. Pacific Northwest Vacations.com is a trademark of Pacific Northwest Vacations, Inc. Other product and company names mentioned herein may be the trademarks of Pacific Northwest Vacations, Inc. or their respective owners.

Further Information

This Website is owned and operated by Pacific Northwest Vacations, 1629 SW Salmon St., Portland, Oregon 97205. For further information about Pacific Northwest Vacations please click here or call (503) 821-1394.